Pattie Manthorne

Corporate Office

SuterHero Spotlight
An up-close look at the employees dedicated to keeping you comfortable

Pattie Manthorne

Corporate Office

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  • SuterHero
  • Patti Manthorne: Fun Facts


    I grew up in Danbury, Iowa; I currently live in Sioux City.

    What’s your family like?

    I am married to Mike Manthorne, who is Sergeant on Sioux City Police Department. I have a daughter Ashley who is 30 and married to Kyle Hobbs. They live in Mitchell, South Dakota with their 2 children Nora (4) and Sullivan (1). Our middle son Alex (25) lives in Sioux City with a son of his own, Jackson Charles (1). Our youngest son Carter has attended Bishop Heelan Catholic Schools all of his years, however he has decided to venture off and will be attending Hill Murray in Maplewood, MN to play hockey this fall for his Senior year.

    What do you do in your spare time?

    Hockey, hockey and more hockey!! Also love to follow Bishop Heelan Sports and Sergeant Bluff sports as we lived there 19 years prior to moving to Sioux City. My girlfriends are a huge part of my life too! We try to get together whenever we can on lunch dates or after hours! 🙂

    Do you have a personal mantra or motto? 

    “Be kinder than necessary; everyone is fighting some kind of battle.”

    Favorite Movie?

    “When a Man loves a Woman” – or anything with Meg Ryan in it!

    Favorite Book?

    “Option B” by Sheryl Sandberg

    Favorite Band or Musician?

    Eric Church!

    Describe your dream home:

    I’m lucky – I live in my dream home! It’s perfect for us, with a nice big kitchen where all can gather. I love it!

    If you had to eat one meal, every day, for the rest of your life, what would that meal be?

    Pizza. For sure, pizza.

    If you could choose to have any superpower, what would it be?

    To read peoples minds so I could figure them out and get on their level.

    Are you involved with any community or volunteer organizations?

    I am on Nativity Parish Council. I am passionate about being Catholic and volunteering for all the fun stuff that Bishop Heelan provides or that Nativity provides!

    What drew you to become involved in that?

    Matthew Kelly is one of my favorite speakers. I saw him several years ago at a Catholic Convention in Des Moines. He talked about what a difference we can make in our church and in our lives! I have since been rooted to become the very best version of myself in giving back to others and being kind.

    Professional Q&A

    Explain your role at CW Suter Services:

    Administrative Assistant, providing customer service. I worked for a bank as one of my first jobs and their motto was PRIDE, which is an acronym for: Personal Responsibility In Delivering Excellence! I believe this to be true in any customer service situation! It’s a great feeling to know you’ve helped resolve an issue for someone that might not be big on your plate but it is to them. To throw out your name and follow up with them to make sure all steps have been taken and that they are satisified! Guess that’s why customer service has been my specialty for over 30 years!

    It sounds like you’re really devoted to giving 100% to your customers. Why do you think you’re so good at that aspect?

    Well, to start, I love people – I really do! I can’t see doing anything else other than customer service in my life – and my work history shows it. I worked as a teller and teller trainer at a local bank for 11 years. I then went to Blue Cross and Blue Shield until they shut the Sioux City office down for 5 years, at which point, I went to a local sign company, serving customers and handling billing for 4 1/2 years. Last (but not least!) my home: CW Suter for the last 10 years! Listen, I feel that people are blessings,they really are! I have met so many wonderful people throughout my career! I have one job on my bucket list I still want to do: wait tables! I would love it!

    What part of your job do you find most challenging?

    Communication – because it’s a constantly evolving target. One breakdown in communication can result in our failure to complete something to the customer’s standards – I think it’s critical that we all continuously work to communicate with eachother and each customer.

    What part of your job do you LOVE?

    I LOVE my coworkers and management. They have been terrific to work for! I couldn’t ask for a more outstanding place to work!

    This photo is of the women who work in HVAC Company CW Suter's Corporate Office HQ

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