From ABI Business Beat:
C.W. Suter faces training challenges head on
American companies have been finding it extremely difficult to find qualified workers with the right skills to fill open positions. About eight years ago, John and E. B. Baker, the owners of C.W. Suter Services in Sioux City, described their vision for creating a sustainable plan to attract and train their own skilled workforce called Suter University.
C. W. Suter Services has been repairing, designing and installing residential, commercial and industrial heating, ventilation and air conditioning systems in the Siouxland and northwest Iowa region for more than 80 years. Suter University is designed to meet the training and development needs of all of its employees. Working with Western Iowa Tech Community College staff, C. W. Suter Services created course offerings to ensure that its workforce has relevant, cutting–edge training that meets the needs of its employees and customers.
Suter University includes a Department of Labor-approved apprenticeship program administered by WITCC that exceeds any external industry requirements. There have been several major payoffs for Suter University to date. The two biggest benefits are the reduced time it takes to train employees in the mechanical skills to be full service technicians and the increase in improved customer service.